BOOKING POLICY

Cancellation and refund policy

Plans change. Please let us know as early as you can so we can offer the time to another client.

More than 24 hours before

You may cancel or reschedule at no charge. We will refund 100% of the amount paid to the original payment method.

Within 24 hours

If you cancel less than 24 hours before the scheduled arrival time, we will refund 50% of the amount paid. The remaining 50% covers the cleaner’s reserved time and preparation.

How refunds work

Approved refunds are returned through Square to the original payment method. Your bank or card provider may need several business days to display the refund.

Changes by HD Cleaning Services

If we must cancel and cannot offer a suitable replacement time, you will receive a full refund.

This policy applies to online bookings made through hdclean.ca. Contact us with your booking details to request a change or cancellation.